❓| Rules & Answers

Rules for Using Your ZapFi Crypto Card

• Transaction Limits: If you make five or more consecutive transactions for $0, your card or account may be temporarily suspended to prevent misuse.

• Restricted Bindings: Do not bind your card to any payment financial products, cryptocurrency platforms, or other high-risk platforms to maintain compliance and security.

• Transaction Rejections: Avoid transactions being rejected for reasons such as "INT'L PURCHASES NOT ALLOWED", Merchant Category Code (MCC) restrictions, or "INVALID PROCESSING CODE". Multiple rejections may lead to your card or account being frozen.

• Overdrafts: ZapFi may, at its discretion, allow your card to be overdrawn. An overdraft fee will be charged, and you must pay the overdrawn amount and fee on demand.

• High-Frequency Decline: If your card's decline rate exceeds 15%, with five consecutive rejections, it will be canceled.

• Prohibited Merchant Types: Transactions at merchant types prohibited by the issuing bank will result in card freezing or cancellation.

Frequently Asked Questions (FAQ)

• Pending Payment Status: If a payment is "pending," it's in a processing state due to clearing time, usually resolved within 24-48 hours.

• Refunds: Refunded payments return to the original virtual card in the same fiat currency used, typically processed within 3-7 working days.

• Unsuccessful Purchases: If money is deducted without a successful purchase, it's likely a pre-authorization freeze, not a charge. Contact ZapFi customer service for assistance.

• Transaction Failures: Verify with the merchant for any regional spending restrictions or support for encrypted virtual cards if transactions fail.

• Crypto Card Uses: The ZapFi Crypto Card is supported by all platforms accepting Mastercard, including OpenAI API, Netflix, and Amazon.

• Virtual Card Essentials: It's a Mastercard pre-deposited card that can be recharged with cryptocurrencies like USDT, USDC, BTC, ETH.

• Virtual Card Functionality: Operates like a debit card, loaded with virtual currency for online purchases on Mastercard-supported platforms.

• Supported Currencies & Networks: Recharge using USDT, USDC, BTC, ETH, and more, on networks like TRC20, BEP20, ERC20, SOL, and Bitcoin network.

• Withdrawals: Withdraw card balance to USDT (TRC-20 at the moment).

• Fund Protection: Utilizes SHA-512 encryption for secure data communication, with regular financial audits for user fund safety.

For any additional information or assistance, ZapFi's customer service is ready to help you navigate your ZapFi Crypto Card experience.